👋 Hey, I’m Divya!

Highlights

⚡ Diverse Industry Expertise: Healthcare, Edu-Tech, Big Pharma, Insurance/Reinsurance, Sports, Media, and Gambling.

🏢 Adaptable Across All Scales: Experience working in both startups and Fortune 500 companies.

🌍 Global Experience: Lived and worked in India and Canada.

🗣️ Multilingual: Fluent in Telugu, Tamil, English, and Hindi.

My values

🚀 Lead by Example: Inspire through actions.

🤝 Honesty & Transparency: Build trust with clear communication.

💪 Collaborative Spirit: Foster teamwork for shared success. We are ONE team!

📚 Stay Humble, Keep Learning: Growth mindset in every step.

A short story about my work

25+

8+

Years of experience

Successful assignments

💻 Experienced Technical Program Manager: Over 8 years managing complex, cross-functional projects, with expertise in release management for consumer-centric desktop applications across global teams. Skilled in PDLC, risk mitigation, and aligning high-impact projects with strategic goals.

💬 Technical Project Ownership

• Developed and implemented structured release management frameworks for desktop applications, ensuring timely delivery across teams.

• Translated complex technical updates into clear, actionable insights for both technical and non-technical stakeholders.

• Created risk mitigation strategies, which minimized project disruptions and ensured alignment with business timelines.

🚀 Product/Feature Launches

• Led go-to-market planning and launch coordination for feature releases, improving user adoption.

• Oversaw quarterly release schedules, coordinating with engineering, UX, and product teams to align priorities.

• Focused on enhancing product quality, ensuring each release met high user experience standards.

🎯 Strategic Planning & Roadmapping

• Defined project roadmaps aligned with business objectives, ensuring each phase met stakeholder expectations.

• Developed strategic project plans to guide resource allocation, timeline forecasting, and risk assessment.

• Led long-term planning for multi-phase projects, enabling efficient allocation and tracking of resources.

🔍 Quality Assurance & Compliance

• Implemented quality assurance processes to meet industry standards, enhancing product reliability.

• Established compliance checks across projects, ensuring adherence to both regulatory and internal policies.

• Oversaw QA metrics, collaborating with teams to address issues proactively before release.

✍️ Documentation and Process Optimization

• Standardized release documentation practices, improving project transparency and onboarding efficiency.

• Established structured processes to reduce operational inefficiencies, boosting team productivity.

• Developed cross-functional training programs, promoting adherence to optimized processes.

• Implemented a centralized documentation hub, enhancing accessibility and knowledge sharing across teams.

🧲 Stakeholder & Cross-Functional Collaboration

• Managed communications between diverse teams, including product, engineering, and marketing, fostering alignment.

• Acted as a primary liaison between executive leadership and project teams, aligning goals and objectives.

• Coordinated with external vendors and contractors, ensuring seamless program execution across all project phases.

📊 Data-Driven Decision Making

• Utilized data analytics to track project performance and adjust timelines based on predictive insights.

• Created dashboards for real-time monitoring, improving visibility for stakeholders and team leads.

• Leveraged metrics to drive continuous improvement, using data to refine processes and identify efficiencies.

Notable Work

Go-to-Market Strategy Implementation | Regulatory Compliance Project Management | Product Launch | Market Expansion | continuous improvements

Action

I drove the go-to-market strategy for launches in four new states, working closely with legal, product, engineering, and compliance teams to ensure regulatory adherence.

Results

• Timely Launches: Successfully launched in all four states on schedule, ensuring 100% compliance with regulatory requirements for each jurisdiction.

• Enhanced Collaboration: Coordinated across five departments, aligning legal, product, and compliance efforts, which led to improved cross-functional efficiency and reduced launch timelines by 15%.

• Process Efficiency: Developed and optimized 10+ Jira workflows for release and change management, improving project tracking and transparency.

• Regulatory Compliance: Maintained a 100% compliance rate, mitigating regulatory risks and setting a standardized model for future state expansions.

Context

As theScore aimed to expand into new U.S. states, each with unique regulatory requirements, the go-to-market strategy required meticulous planning and seamless cross-functional coordination. Compliance, timely launches, and adapting to diverse legal landscapes were key to success.

Large-scale Implementation Project | System Configuration | Data Migration | Data-Driven Insights & Reporting

Action

Working alongside the engineering manager, I developed a branching strategy to enable parallel deployments and created automated workflows using Microsoft Power Automate. These workflows streamlined repetitive tasks, reducing the risk of manual errors and ensuring a smoother, more reliable release process.

Results

• Increased Release Frequency: Enabled a 30% boost in release frequency through parallel deployment strategies.

• Error Reduction: Decreased manual errors by 40% with Power Automate workflows, significantly improving release accuracy.

• Efficiency Gains: Cut deployment time by 25%, enhancing responsiveness to business and client needs.

• Process Reliability: Improved system stability and minimized risks with structured branching workflows and automated checks.

Context

Axis Capital aimed to increase release frequency while reducing manual errors in the deployment process. To achieve this, we needed an efficient solution that supported parallel deployments and minimized manual intervention.

Strategic Portfolio & Program Management | Stakeholder & Client Management | Cross-Functional Collaboration | Risk Management

Action

I led comprehensive project management initiatives, overseeing each project phase from initial pitch to quality assurance. I collaborated across product, development, and customer success teams to ensure deliverables met high standards. Additionally, I implemented process improvements, utilizing tools to streamline workflows, track project performance, and provide data-driven insights to leadership.

Results

• Budget and Timeline Success: Achieved 93% of budget and deadline targets, ensuring resource efficiency and timely project completion.

• Enhanced Client Satisfaction: Strengthened client relationships by providing regular project updates, addressing issues proactively, and meeting evolving client needs.

• Improved Process Efficiency: Optimized workflows and templates, reducing project cycle times and enhancing cross-functional team productivity.

• Data-Driven Insights: Delivered insights that informed strategic decisions, positively impacting revenue and resource utilization.

Context

At IQVIA, ensuring smooth project execution across multiple healthcare and pharmaceutical clients was critical. Each project required careful budget management, deadline adherence, and regular updates to senior leadership to align with the organization’s strategic objectives.

IT COnsulting | Stakeholder & Client Management | Quality Assurance & Control | Requirements Gathering | Business analysis

Action

I managed progressive roles, including QA and L2 Analyst, within the Panorama project. I led on-site client consulting for project implementations, assisting in training public health teams and providing SME support for seamless adoption. I also implemented workflows to improve tracking across reportable diseases, enhancing data accuracy and accessibility. Collaborating across teams, I helped establish standardized processes for case management and reporting, critical for reliable disease surveillance and outbreak response.

Results

• Enhanced Data Integrity: Improved the accuracy and completeness of disease tracking data across 100+ reportable conditions.

• Operational Efficiency: Reduced response times in case management by implementing efficient workflows and automating manual tasks.

• Cross-Functional Alignment: Established robust communication channels with public health stakeholders, ensuring adherence to evolving health standards and protocols.

• Effective Adoption: Achieved a smooth provincial rollout with high user adoption rates by providing hands-on training and SME support, ensuring public health teams were fully equipped and confident in using the Panorama system.

Context

IBM's Panorama project aimed to create a comprehensive public health management system to streamline disease surveillance, case investigation, and immunization tracking across Canadian provinces. The goal was to manage real-time data on infectious diseases, aiding public health authorities in responding efficiently to outbreaks.

Academic Projects

• Startup Project

  • Developed a web app using WordPress and GitHub integrations, connecting local communities with students for gig opportunities.

    • Launched at Dalhousie University, the project secured an angel investor and won a spot in an incubator program with additional funding.

• Enactus Dalhousie - Chief Technology Officer (CTO)

  • As the CTO of Enactus Dalhousie, I led the technical vision and execution for initiatives aimed at empowering local communities through entrepreneurial action. I oversaw the development and integration of tech solutions, supporting projects that broke down socio-economic barriers for entrepreneurs.

    • My team’s impactful work earned a spot at the Enactus World Cup, where we presented on an international stage, showcasing our commitment to social innovation and economic empowerment

• Boeing Thesis Project

  • Conducted user research and data analysis for Boeing, focusing on integrating 3D models into large-scale manufacturing.

    • Developed hypotheses, structured a detailed research methodology, and derived insights on the potential of 3D modeling to enhance production processes.

    • Presented findings to Boeing, completing the thesis with positive feedback. The project’s impact led to its continuation by subsequent student groups for deeper analysis, establishing a foundation for future research on 3D modeling in manufacturing.

Tech Stack

Project & Workflow Management

• Jira (Advanced Roadmaps, Projects, etc.)

• Azure DevOps

• Microsoft Power Automate

• Microsoft Project

• Smartsheet

Collaboration & Documentation

Data Analytics

• Power BI

• Tableau

• Microsoft Excel

• JIRA Dashboards

• Confluence

• Sharepoint

• Slack (Automation and AI)

• Microsoft Suite

• Google Workspace